Web-Based Field Service Scheduling Software

 

Select this Video Link for a brief tour of VieDispatch Service Company Software.

Let VieDispatch Field Service Software Work for You

Field Service Software

As your company is continually developing, it is very critical to have applications that can change along with your company. As VieDispatch is web-based, you can receive real-time data on several mobile devices enabling critical information to be available where it is wanted-when it is needed.

Customizable Web-Based Product

By using the most recent web technologies, VieDispatch customers have numerous customization choices infrequently seen in any web-based products. Customers can build an unlimited number of “Sections” and “Fields” in the default tables / forms.

For example you can add a section in the Customer Form that contains fields for information that does not exist in the default customer form, such as inserting a section labeled, “More Customer Information” with fields for “Birth Date”, “Gender”, “Married” (Y/N), “Spouse Name”, “Children Names”, and “Favorite Colors” can be completed in a few minutes using VieDispatch’s customization functionality .

For more information check out our wiki page on Customizing VieDispatch Software. or contact us and see how viedispatch can assist you better run your business.

Manage Customers, Techs, Orders, Estimates, and Service Agreements

VieDispatch's Field Service Scheduling Software will help you more efficiently manage service calls, automate operations, and enhance productivity in your Field Service business. VieDispatch’s Fast web platforms opens the door to real-time data, anywhere – anytime you have a web link.

VieDispatch software is particularly intended intended for Field Service service companies. It is completely customizable and can be changed to suit your particular Field Service software desires.

Manage Customers with VieDispatch CRM

Using VieDispatch Field Service Software to manage your customer satisfaction is a breeze.

  • Customers can have several locations with several contacts.
  • “Child Work Orders” can be added for work orders that need to be assigned to an additional tech or need multiple schedules.
  • Data (Serial Number, Model, Make, Manufacturer, Manufacture Date, Warranty, etc.) on Customer’s “Equipment” (water heater, water softener, disposal, etc.) are easily recorded and tracked.
  • Customer history is displayed at the end of the customer form and includes work orders, payments, and service agreements.
  • A particular customer is simple to find by means of VieDispatch’s search functionality.

Manage Field Techs with VieDispatch's Field Tech Automation Capability

As our Field Service Company Software is web-based, Field Techs with web-enabled mobile phone or tablet can enhance the number of jobs they finish in a week. Work Order and Invoice information needs to be entered into the system just once, eliminating the costs and data inaccuracy caused by double data entry.

  • Field Technician can be automatically alerted by email as soon as a work order is assigned to them.
  • The email contains a link that directs the tech immediately to the work order assigned and is displayed on his or her internet connected mobile tool.
  • The Field Tech completes the work order at the costomers location and can transmit a PDF of the invoice to your customer in an email or a printed copy of the invoice can be hand delivered to the customer.
  • The Technician is able to subsequently bring up his or her next work order and be on his or her next assignment.

Managing Work Orders with VieDispatch’s Visual Scheduler

Dispatch Scheduler

Monitoring Techs and scheduled Jobs is made easy by VieDispatch’s Visual Scheduler.

  • All techs with their work orders can be viewed in a “daily” or “weekly” calendar, making it easy to verify who is available at any time for a new work order.
  • The technician's status is highlighted with an image (On-Site, In Route, Call to Confirm) on the work order.
  • Clicking on a work order in the Visual Scheduler launches a “Quick-Edit” box where a work order can be rescheduled, reassigned, and the status changed.
Dispatch Scheduler Edit Window

Easier Field Service Estimating with automatic STEPS™

VieDispatch uses its innovative STEPS™ feature to control the numerous operations included in the Field Service estimating process. STEPS™ allows you to manage the estimating process the manner you have determined is best for your Field Service business. This is achieved by automatically sending emails to users based upon the value in a particular field. For example, when the field tech clicks the "complete" button on the estimate proposal, an email can automatically be sent to management for authorization. All emails can contain a link, that when selected, will consequentially take the technician to his or her step in the process.

Check out VieDispatch's Field Service estimating software free with our Starter Package.

Scheduling Your Service Agreements has Never Been Easier!!

VieDispatch Field Service Software makes it simple to schedule service appointments as a part of Service Agreements. The final section of the Visual Scheduler shows you the Service Agreement service calls that are need scheduled. Customer Service is able to simply schedule these visits by clicking on them.

Now you may relax and shift your target to an alternative area of your business while our Field Service Software helps your team to never skip a required visit of your Service Agreements.

Custom Development

VieDispatch is determined to providing users with the greatest Field Service software package available and will happily assist you to customize our software to meet your specifications.

 
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