Service Management Software - Track Marketing Campaigns

Let VieDispatch Assist you in Deciding Where to Spend Your Marketing Dollars.

VieDispatch Service Company Software’s “HOW DID YOU HEAR ABOUT US?”™ Marketing Campaigns Module makes it easy to track how your customers are finding your business. On every work order your customer service agents are prompted to ask every caller “HOW DID YOU HEAR ABOUT US?”™. This feature gives you the critical data you need to determine which marketing efforts are the most effective.

With VieDispatch’s “HOW DID YOU HEAR ABOUT US?”™ feature you can:

  • Assign each order to a marketing campaign.
  • Run reports on the marketing data collected.
  • Easily determine where to spend your marketing dollars.

In today’s competitive service market, a company must possess the tools to run their operations with a lower overhead expense and with better efficiencies than ever before. A business’s ability to consistently put into service the latest technologies continues to be one of the most critical factors in a company’s continued competitiveness. Customer Service Agents and Dispatchers need to have computer software whose performance allows them to manage more calls and work orders per day. Field Techs should be equipped with internet enabled devices (Smart Phones, iPads, computer tablets, etc.) to provide “real-time” data and to eliminate redundancy such as double entry of data(Field Tech fills out hand-written invoice at the job-site and Data Clerks enter information into the desktop software).

VieDispatch service management software utilizes high performance, revolutionary customization features, and adherence to best procedures. Which are the tools that will produce better effectiveness throughout a Service Company’s operations.

VieDispatch is the best technology tool a Service Company can purchase to help them achieve their goals. Here is how VieDispatch service management software helps accomplish your goals

  • Happy Customers through excellent Customer Service
    • VieDispatch users have everything in relation to every client right at their fingertips. On the customer page, users are able to easily see all customer activities including, work order and payment history.
    • Using the Pic-A-TechTM feature, customers can receive automatic emails with a picture and short bio of the tech that will be arriving at their home. Research show that most women are uncomfortable opening a door to a service technician they do not recognize.
  • Highly skilled employees who create increased customer loyalty through high-performance and attention to detail
    • Using the “Before and After Picture” feature, field technicians are reminded to leave the job-site cleaner than they found it.
  • Increased Efficiency throughout all Departments
    • VieDispatch service management software allows users to gain access to your data from anywhere, anytime an internet connection is obtainable.
    • Using the “real-time” data provided by VieDispatch’s web software, management and employees can make quicker, better informed decisions.
  • Elevated adherence to company procedures and policies
    • VieDispatch’s proprietary “STEPS” features enables VieDispatch programmers to custom build process steps that are exclusive to the customer.
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