Service Dispatch Software - Data Integration

VieDispatch Service Company Software and Data Integration

Software Integration: Woman at Computer
  • Import data (ie: QuickBooks, Peachtree, Excel)
  • Average setup in 2 hours or less

Dedicated, knowledgeable VieDispatch Customer Consultants are readily available to help you with your data integration. Contact our Customer Support Center at support@viedispatch.com and let us show you how easy implementing VieDispatch can be.

In today’s aggressive service market, a company must own the tools to run their operations with a lower overhead cost and with greater efficiencies than ever before. A business’s ability to consistently put into operation the latest technologies continues to be one of the most significant factors in a company’s continued competitiveness. Customer Service Agents and Dispatchers require computer software whose performance allows them to manage additional calls and work orders every day. Field Techs should be equipped with web enabled devices (Smart Phones, iPads, computer tablets, etc.) to provide “real-time” data and to remove redundancy such as double entry of data(Field Tech fills out hand-written invoice at the job-site and Data Clerks input data into the desktop software).

VieDispatch service dispatch software utilizes high performance, revolutionary customization features, and observance to best procedures. Which are the tools that will produce greater effectiveness all through a Service Company’s operations.

VieDispatch is the best technology tool a Service Company can purchase to help them achieve their goals. Here is how VieDispatch service dispatch software helps accomplish your goals

  • Happy Customers through excellent Customer Service
    • VieDispatch users have everything about every customer right at their fingertips. On the customer page, users can easily see all customer activities including, work order and payment history.
    • Using the Pic-A-TechTM feature, customers can receive automatic emails with a photo and short bio of the technician that will be arriving at their home. Studies show that most women are uncomfortable opening a door to a service technician they do not recognize.
  • Highly skilled employees who create increased customer loyalty through high-performance and attention to detail
    • Using the “Before and After Picture” feature, field technicians are reminded to leave the job-site cleaner than they found it.
  • Increased Efficiency throughout all Departments
    • VieDispatch service dispatch software allows users to access your data from anywhere, anytime an internet connection is obtainable.
    • Using the “real-time” data provided by VieDispatch’s web software, management and employees can make quicker, better informed decisions.
  • Elevated adherence to company procedures and policies
    • VieDispatch’s proprietary “STEPS” features enables VieDispatch programmers to custom build process steps that are exclusive to the customer.