Service Company Software - Customization

Change the Software to Your Terminology and Processes

VieDispatch’s revolutionary customization development platform allows each individual customer to have their software customized to meet their processes, terminology, and needs.

Customers can:

  • Add new Sections and Fields
  • Choose the Data Type of Each Field, i.e. Text, Number, Currency, Date, Time, Yes or No (Question)
  • Attach Files and Images

VieDispatch Service Software Customization

VieDispatch Service Company Software Customization platform offers “Custom Built Software” flexibility at “Off-The-Shelf” Software prices. Automate your business without changing your unique processes. Put your forms, information sheets, and instructions in one easily accessible location. Transfer your processes and terminology to VieDispatch Service Company Software with the ability to update your current procedures to match changing regulations.

In today’s aggressive service market, a company must possess the tools to run their operations with a lower overhead cost and with greater efficiencies than ever before. A business’s capacity to consistently implement the latest technologies continues to be one of the most significant elements in a company’s continued competitiveness. Customer Service Agents and Dispatchers require software whose performance allows them to manage additional calls and work orders every day. Field Techs must be equipped with internet enabled devices (Smart Phones, iPads, computer tablets, etc.) to provide “real-time” data and to eliminate redundancy such as double entry of data(Field Tech fills out hand-written invoice at the job-site and Data Clerks enter data into the desktop application).

VieDispatch service company software utilizes high performance, revolutionary customization features, and adherence to best procedures. Which are the tools that will create greater efficiency throughout a Service Company’s operations.

VieDispatch is the best technology tool a Service Company can purchase to help them achieve their goals. Here is how VieDispatch service company software helps accomplish your goals

  • Happy Customers through excellent Customer Service
    • VieDispatch users possess everything in relation to every client right at their fingertips. On the customer page, users are able to easily see all customer activities including, work order and payment history.
    • Using the Pic-A-TechTM feature, customers can receive automated emails with a picture and brief bio of the tech that will be arriving at their home. Studies confirm that most women are uncomfortable opening a door to a service technician they do not recognize.
  • Highly skilled employees who create increased customer loyalty through high-performance and attention to detail
    • Using the “Before and After Picture” feature, field technicians are reminded to leave the job-site cleaner than they found it.
  • Increased Efficiency throughout all Departments
    • VieDispatch service company software allows you to gain access to company data from anywhere, anytime an internet connection is available.
    • Using the “real-time” data provided by VieDispatch’s web software, management and employees can make quicker, better informed decisions.
  • Elevated adherence to company procedures and policies
    • VieDispatch’s proprietary “STEPS” features enables VieDispatch programmers to custom build process steps that are exclusive to the customer.