With web-based software, Users can access company data anywhere, anytime they have internet access. In today’s competitive marketplace, the availability of real-time, accurate data is critical to remaining competitive (HE WHO HAS THE DATA WINS). Managers can respond to critical issues from home or a hotel.
Users of internet enabled devices (smart phones, tablets, iPads, etc.) are getting use to their data sources being available through their mobile devices – it is becoming the norm and the expectation. Companies that use Web Technology, especially with their Field Techs, are viewed as being professional. Additionally, customers of these companies intuitively know that it will be easier to communicate and to access their data on their electronic devices, the way they have grown used to.
This is only possible through the use of web-based technologies. Today’s mobile technologies have changed the expectations of users in almost every aspect of their lives. Desktop software is increasingly viewed as being out of date and behind on technology.
Web Based software makes it much easier to manage multiple locations, including the management of Franchises. Web Technology reduces the number of times a manager needs to be “on-site” to solve problems. Franchisors can offer increased services to their franchisees and can have a real-time, global view of overall franchisee operations.
No Hardware to Buy
Many Service Companies have been able to eliminate their Server, and the IT costs associated with it, when they switched to a Web Based Software System to manage their business operations. No more worries about your server going down and wondering if your IT guy has the skills to fix it. The amount of money needed to purchase a Server will cover the cost of VieDispatch Service Company Software for more than two years!!
No Installation of Software
Web-based software ran on the user’s browser never needs to be installed on employee computers. No more software that freezes up and computers that crash during software installation.
Eliminates Software Updates
Web-based software accessed through the user’s browser is always using the latest version of the software. Your IT department will no longer have to install updates on the company server and on every user’s computer. Installing updates for desktop software is both costly and annoying.
Software updates can cause several other problems including;
Eliminates Operating System Version Compatibility Issues
Web-based software is operating system independent. It works the same when accessed from a web browser running on Windows XP, 2000, 7, etc. This is also true for all versions of Macintosh operating systems.
Lower Purchase Cost
Web Based software is almost always significantly less expensive than off-the-shelf software because many costs are eliminated including, printed materials (Manuals, boxes, CDs, marketing, etc.).
All of these and other advantages of web-based software frees up resources in both monetary and human capitol.
In today’s aggressive service market, a company must obtain the tools to run their operations with a lower overhead expense and with greater efficiencies than ever before. A business’s ability to consistently apply the latest technologies continues to be one of the most significant factors in a company’s continued competitiveness. Customer Service Agents and Dispatchers require software whose performance enables them to manage more calls and work orders every day. Field Techs should be fitted with web enabled devices (Smart Phones, iPads, computer tablets, etc.) to provide “real-time” data and to eliminate redundancy such as double entry of data(Field Tech fills out hand-written invoice at the job-site and Data Clerks enter data into the desktop software).
VieDispatch service business software utilizes high performance, revolutionary customization features, and adherence to best practices. Which are the tools that will create greater effectiveness throughout a Service Company’s operations.
VieDispatch is the best technology tool a Service Company can purchase to help them achieve their goals. Here is how VieDispatch service business software helps accomplish your goals