Dispatch Scheduling Software - PIC-A-TEC™

VieDispatch Service Company Software Improves Customer Satisfaction

Many Women fear opening the door to a company technician that they have not met. PIC-A-TEC™ easily solves this problem.

VieDispatch’s Service Company Software can automatically send an email with the assigned technician’s picture to your customer before he arrives. Your customers will call you back again and again because they will know who to expect at the door.

VieDispatch scheduling software does much more than just dispatching and scheduling with PIC-A-TEC™:

  • Automatically Email the Tech’s Picture to the Customer Before He Arrives
  • Women will Choose Your Service Because PIC-A-TEC™ Makes Them Feel Safe
  • Happy Customers are Return Customers

Start building local customers today using VieDispatch's PIC-A-TEC™ feaure.

In today’s aggressive service market, a company must obtain the tools to run their operations with a lower overhead expense and with better efficiencies than ever before. A business’s capacity to consistently apply the latest technologies continues to be one of the most significant elements in a company’s continued competitiveness. Customer Service Agents and Dispatchers require software whose performance allows them to manage additional calls and work orders every day. Field Techs should be fitted with internet enabled devices (Smart Phones, iPads, computer tablets, etc.) to provide “real-time” data and to eliminate redundancy such as double entry of data(Field Tech fills out hand-written invoice at the job-site and Data Clerks enter data into the desktop software).

VieDispatch dispatch scheduling software utilizes high performance, revolutionary customization features, and observance to best practices. Which are the tools that will create better performance all through a Service Company’s operations.

VieDispatch is the best technology tool a Service Company can purchase to help them achieve their goals. Here is how VieDispatch dispatch scheduling software helps accomplish your goals

  • Happy Customers through excellent Customer Service
    • VieDispatch users have everything about every customer right at their fingertips. On the customer page, users are able to simply see all customer activities including, work order and payment history.
    • Using the Pic-A-TechTM feature, customers can receive automated emails with a photo and brief bio of the technician that will be arriving at their residence. Studies show that most women are uncomfortable opening a door to a service technician they do not recognize.
  • Highly skilled employees who create increased customer loyalty through high-performance and attention to detail
    • Using the “Before and After Picture” feature, field technicians are reminded to leave the job-site cleaner than they found it.
  • Increased Efficiency throughout all Departments
    • VieDispatch dispatch scheduling software enables users to access company data from anywhere, anytime an internet connection is available.
    • Using the “real-time” data provided by VieDispatch’s web software, management and employees can make quicker, better informed decisions.
  • Elevated adherence to company procedures and policies
    • VieDispatch’s proprietary “STEPS” features enables VieDispatch programmers to custom build process steps that are exclusive to the customer.
Login