VieDispatch Service Company Software Increases Revenue

Improving the Bottom Line with VieDispatch Service Company Software

In today’s competitive service market, a company must have the tools to run their operations with a lower overhead expense and with greater efficiencies than ever before. A business’s ability to consistently implement the latest technologies continues to be one of the most important factors in a company’s continued competitiveness. Customer Service Agents and Dispatchers must have software whose performance enables them to manage more calls and work orders per day. Field Techs must be equipped with internet enabled devices (Smart Phones, iPads, computer tablets, etc.) to provide “real-time” data and to eliminate redundancy such as double entry of data (Field Tech fills out hand-written invoice at the job-site and Data Clerks enter data into the desktop software).

VieDispatch Service Company Software’s high performance, revolutionary customization features, and adherence to best practices are the tools that will create greater efficiency throughout a Service Company’s operations.

While the service industry includes numerous service markets, including HVAC, Plumbing, Electrical, Lawn Care, Pest Control, Home and Business Security, Pool Service, Maintenance, Cleaning, and Restoration; the operational goals of companies in these markets are relatively the same. These goals include:

• Happy Customers through excellent Customer Service
• Highly skilled employees who create increased customer loyalty through high-performance and attention to detail
• Increased Efficiency throughout all Departments
• Elevated adherence to company procedures and policies
• A safer work place

VieDispatch Service Company Software is the best technology tool a Service Company can purchase to help them achieve these goals. Here is how VieDispatch helps accomplish these goals

• Happy Customers through excellent Customer Service
  • VieDispatch users have everything about every customer right at their fingertips. On the customer page, users can easily see all customer activities including, work order and payment history.
  • Using the Pic-A-TechTM feature, customers can receive automated emails with a picture and short bio of the technician that will be arriving at their home. Studies show that most women are uncomfortable opening a door to a service technician they do not recognize.
• Highly skilled employees who create increased customer loyalty through high-performance and attention to detail
  • Using the “Before and After Picture” feature, field technicians are reminded to leave the job-site cleaner than they found it.
• Increased Efficiency throughout all Departments
  • VieDispatch Service Company Software is web based, allowing users to access company data from anywhere, anytime they have internet access.
  • Using the “real-time” data provided by VieDispatch’s web software, management and employees can make quicker, better informed decisions.
• Elevated adherence to company procedures and policies
  • VieDispatch’s proprietary “STEPS” features enables VieDispatch programmers to custom build process steps that are exclusive to the customer.

Using web-enabled mobile devices (IPad, mini-computer), VieDispatch management software can be used by your Field Technicians and Managers – wherever they may be. Web-based software increases profits and fosters growth by:

• Eliminating multiple data entry
• Providing “real-time data” for better decision making
• Invoice and process payments at service calls
• Automating field service tasks with STEPS&tm;
• Customize software to work the way you work

VieDispatch’s STEPS&tm; process flow feature can increase revenue by automating critical tasks such as;

• Using a mobile device, STEPS&tm; can require your employees to check/complete each task in a process, i.e. attaching company Decals to customer equipment before closing a service work order
• Increase accountability by automating processes
• Ensure regulatory compliance
• Improve your safety record
• Track where your calls are coming from, i.e. yellow pages, coupons, etc.